Delta car seat check11/13/2022 ![]() ![]() Kids are not required to show ID when they check-in or board domestic flights. The problem, of course, was that Grayson was now occupying Mason’s old seat so that when this new passenger boarded with a boarding pass for that seat, he had no where to sit. It could have been a standby passenger, a confirmed passenger on an overbooked flight, or even a non-rev, it doesn’t really matter. So although the family had still technically purchased that seat, when Mason never boarded the plane, Delta classified him as a no-show and moved to give his seat to another passenger. ![]() That means that Mason’s boarding pass was never scanned. I presume that they then had Grayson board with his lap-infant boarding pass. I speculate that the problems started when the family listed Grayson as a lap-infant, just as they would have if Mason was still traveling with them. How Delta found out that Grayson was not Mason The plan was fine, it was just poorly executed, and that’s what caused this to blow up on them. Oh right, I’m sure they also do it for security.īut that’s mostly irrelevant. They do this for a lot of reasons, but I would say that most of it boils down to wanting to sell a last-minute ticket at a higher price, rather than letting a secondary market emerge for a third-party ticket swap, sort of like we transfer tickets to sporting events. The contract of carriage prohibits you from transferring tickets from one passenger to another. The problem is that the airlines don’t see it that way. The Dad figured he had paid for the seat so he could use it for whomever he wanted. I mean, it would have made more sense to buy Grayson a seat on that flight in the first place, but whatever. So they sent their 18-year-old son, Mason, home on an earlier flight that day, assuming they could then use his seat on the original flight for the younger son and his car seat. After that flight, they correctly realized that lap-childing a kid on the red-eye flight wasn’t going to be much fun, even if it was free. The family had flown to Maui with the young son Grayson as a lap-child. Here’s the video that was recorded of the incident. ![]() The family eventually left the plane peacefully and then purchased tickets on United - of all airlines - to get home at a cost of $2,000. “You have to give up the seat or you’re going to jail, your wife is going to jail and they’ll take your kids from you,” Brian Schear recalled the airline staff telling him. They just stood by as Delta threatened to send the parents to jail and take the kids away. The good news is that the cops didn’t drag the family off the plane. Although Delta was mostly in the right - as is often the case in these things - they handled the situation miserably. Although the situation seems to have occurred over a week ago, the story has just now surfaced of a family that was supposed to be flying from Maui to Los Angeles but was kicked off their flight for refusing to give up the seat that the youngest child was sitting in. After completely botching the initial response and turning this into a public relations nightmare, United quickly reached a settlement with Dao and his lawyers, as they wanted to get the story out of the spotlight.Īnd that means it’s now Delta’s turn to deal with an overbooking fiasco, one involving a family no less. Dao was dragged from his United flight for refusing to give up his seat to accommodate deadheading crew. Overbooking of flights has been in the news a lot lately, ever since Dr. ![]()
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